A holistic problem understanding helps teams to identify the most critical problems to solve.
Services
Stakeholder Immersion
We help your teams experience the unbiased experiences of customers and other critical stakeholders to turn them from silo-thinkers to problem-solvers.
Root Cause Analysis
We then map everything we know about your business challenge and its potential causes to help you focus on the most effective levers for change.
Intervention Design
Based on this holistic problem understanding, we design interventions that promise the most impact for the least amount of investment and uncertainty.
Our approach is built to help you focus on the right thing. Quickly.
We believe that the key to successful change is to identify a critical human problem you can solve and then identifying the most effective way to solve it.
Therefore, our approach is based on three pillars:
- Quickly identifying and mapping human challenges worth solving
- Prioritising and verifying the right business opportunities for you
- Designing and validating of the best solution for the problem at handÂ
Past Projects
Surfacing systemic complexities through Video Ethnography
CHALLENGE In Switzerland, schools need to facilitate the inclusion of children with disabilities into a regular school environments wherever possible. This change is incredibly complex to implement as it involves…
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Accelerating the Future of Insurance
CHALLENGE Now in its third edition, the Zurich Innovation Championship seeks to implement tangible innovation from the company’s relationships with high-potential startups from across the globe. We were asked to…
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Developing a Subscription Offer for Home Appliances
How can a market leader in home appliances fight declining margins and market share by providing a subscription for their connected products? CHALLENGE Our client, a German conglomerate, was struggling…
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Managing Complexity in Digital Education
How can we support developing countries to quickly deploy culturally relevant digital learning environments and empower their teachers to provide equal learning opportunities to all children? CHALLENGE Covid-19 left millions…
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Improve stakeholder experiences through Reality Immersion and Coaching
Today, customers expect simple, high-value experiences in all aspects of their life. So, how can brands improve the customer centricity of their teams and help them connect directly to these…
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Immersion in critical B2B-stakeholder realities
How can an international logistics giant understand the shipping process from their customers’ point of view and alleviate the most critical pain points? CHALLENGE Our client, a major player in…
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New product ideas from major mobility trends
Many corporates have some kind of trend anticipation structure but few of them create usable results. So, how can an established player in the mobility space identify new market opportunities…
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Preparing Leadership for Business Transformation
How might Leadership be prepared for fundamental disruptions that is about to hit critical markets and be inspired to take action? CHALLENGE Our client, a leading provider of mobility services,…
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Navigating complexity in climate change
How can we best support grass-roots NGOs in the development of local solutions to help Africa prepare for climate change? CHALLENGE The African Climate Foundation (ACF) is a regranting organisation focused…
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our team
Meet our team
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